Cancellation conditions
Cancellation Policy Bed & Breakfast Ravelin
Applicability
These cancellation terms apply to all reservations made at Bed & Breakfast Ravelin, unless other cancellation terms have been explicitly agreed in writing at the time of booking.
The cancellation conditions form an integral part of the agreement between Bed & Breakfast Ravelin and the guest.
2. Cancellation by the guest
The guest can cancel the reservation free of charge up to seven days before the agreed arrival date.
The day of arrival is not included when calculating the cancellation period. What matters is the moment Bed & Breakfast Ravelin receives the cancellation.
Upon cancellation, the entire reservation is forfeited. Rooms are not held without a new, confirmed booking.
3. Cancellation Policy
A cancellation must be communicated in writing by email, WhatsApp or via the booking platform on which the reservation was made.
The cancellation is valid from the moment it is received by Bed & Breakfast Ravelin.
Bed & Breakfast Ravelin confirms receipt of cancellation as soon as reasonably possible.
4. Failure to appear
If the guest does not appear without prior cancellation, 100% of the total agreed reservation price is due.
This is marked as a no-show.
5. Early departure
If the guest decides to shorten their stay after arrival, there is no right to a refund for unused nights or additional services already reserved.
6.1 Cancellation, no-show and substitute guests
A reservation can be cancelled free of charge up to seven days before the agreed arrival date.
In case of cancellation within seven days prior to the arrival date, 90% of the agreed accommodation price is due. Unused and not yet delivered additional services, such as breakfast, dinner or BBQ, will not be charged, unless demonstrable specific costs have already been incurred for these services that can no longer be cancelled.
Bed & Breakfast Ravelin is not obligated during this cancellation period to actively seek another guest, re-offer the accommodation, place paid advertisements for this, lower the price, or offer the accommodation for a shorter stay or under less favorable conditions.
The guest may always nominate a replacement guest until the end of the agreed check-in time. The replacement guest must take over the full reservation for the same accommodation and stay period. The takeover only becomes effective once Bed & Breakfast Ravelin has confirmed it in writing and all outstanding amounts have been paid.
A one-time change and administration fee of €10 per booking will be charged for checking, changing and re-confirming the booking.
If the guest has not arrived by the end of the standard check-in time (3:00 PM) on the day of arrival, this is considered a no-show. From that moment on, Bed & Breakfast Ravelin is not obligated to accept a substitute guest, contact the original guest, or take any other measures, and the full amount for the accommodation and additional purchased services and products will be charged.
So, in case of a No-SHOW = no refund or full payment required.
If the same accommodation is actually re-let for the same period, either in whole or in part, for the same period, only the actual net proceeds from such substitute letting shall be deducted from the cancellation amount due. Costs directly related to the substitute letting may first be deducted from this.
The guest remains entitled to demonstrate with concrete and verifiable facts that Bed & Breakfast Ravelin has not suffered any damage, or that the actual damage suffered is significantly lower than the calculated cancellation amount. The mere assumption that the accommodation may have been re-let is not sufficient for this purpose. The burden of proof lies with the guest/renter.
6.2 Compensation by a cancellation insurance
Any travel or cancellation insurance taken out by the guest is separate from the payment obligation to Bed & Breakfast Ravelin. The guest remains responsible for the cancellation fees owed according to these terms and conditions.
After the cancellation fees have been fully paid, Bed & Breakfast Ravelin will, on request, provide a cancellation invoice or written statement that the guest can submit to their insurer. Bed & Breakfast Ravelin does not guarantee that the insurer will actually reimburse the cancellation fees.
Compensation from an insurer or other third party does not entitle the guest to double compensation. If, after compensation from an insurer, the guest is still entitled to a full or partial refund, for example due to re-rental of the same accommodation for the same period, the guest must fully and truthfully inform Bed & Breakfast Ravelin about this.
Bed & Breakfast Ravelin may require the guest to provide a written statement prior to processing a refund:
of the cancellation costs have been fully or partially reimbursed by an insurer or other third party;
what amount has been reimbursed;
or whether any reimbursement claim against the insurer has been assigned.
Bed & Breakfast Ravelin may request appropriate payment or reimbursement evidence for this. To the extent that a reimbursement claim has been transferred to the insurer by payment of the damage, the amount in question will not be paid again to the guest, but will be settled with the insurer concerned.
The guest is responsible for timely notification of any subsequent reimbursement, price reduction or other compensation to his or her insurer.
This provision does not limit the legal right of the guest to demonstrate with concrete and verifiable data that Bed & Breakfast Ravelin has not suffered any damage or that the actual damage is significantly lower than the calculated cancellation amount.
This prevents double payment, while not excluding the legal possibility to prove lower damages. In case of payment by an insurance company, any existing reimbursement claim for the compensated part can be transferred to the insurer. A fixed cancellation fee in general terms and conditions must allow the guest to prove that no or significantly less damage has occurred.
7. Additional services
Pre-booked additional services, including breakfast, dinner and BBQ, can be cancelled free of charge up to seven days before the agreed arrival date.
In the event of cancellation within seven days prior to arrival, these services may be charged in full or in part, insofar as purchases have already been made, preparations have been taken or other costs have arisen.
Unused minibar products and unconsumed charging costs will not be charged.
8. Change or rebooking
A request to change the arrival or departure date does not automatically qualify as a free cancellation.
A rebooking is only possible based on availability and after written confirmation by Bed & Breakfast Ravelin.
Any price differences will be passed on to the guest.
When a rebooking is not possible and the guest does not wish to keep the original reservation, the regular cancellation conditions apply.
9. Reservations through booking platforms
For reservations made through an external booking platform, such as Booking.com, the cancellation conditions agreed upon for that specific reservation on that platform apply.
A cancellation or modification should in principle be requested via the relevant booking platform.
If the terms of the booking platform differ from these cancellation terms, the terms of the specific reservation on the booking platform take precedence.
10. No statutory right of withdrawal
For agreements concerning the provision of accommodation for purposes other than permanent residence, where a specific date or period has been agreed upon for the service, there is no statutory right of withdrawal of fourteen days in accordance with § 312g para. 2 no. 9 of the German Civil Code (BGB).
The guest can only terminate the reservation in accordance with the cancellation conditions agreed upon at the time of reservation.
11. Cancellation by Bed & Breakfast Ravelin
Bed & Breakfast Ravelin may cancel a reservation if the performance of the agreement is impossible or unreasonably burdensome due to, among other things:
Force majeure.
Fire, flood or serious technical failures.
Government measures.
Severe safety or health risks.
The provision of incorrect or incomplete information by the guest.
Failure to make an agreed payment on time.
A serious or anticipated breach of the General Terms and Conditions or House Rules.
If the cancellation is not attributable to the guest, already paid amounts for non-delivered services will be refunded.
If the cancellation can be attributed to the guest, the agreed payment and cancellation conditions remain in force.
Further legal rights and claims remain unaffected.
12. Force majeure on the part of the guest
Personal circumstances of the guest, including illness, accident, transportation problems, flight cancellation, weather conditions or other unforeseen events, do not automatically entitle them to free cancellation.
The guest is advised to take out an appropriate travel or cancellation insurance policy.
Bed & Breakfast Ravelin may, in exceptional circumstances and as a gesture of goodwill, offer an alternative solution. This does not entitle you to similar arrangements for other or future reservations.
13. Refund
When the guest cancels on time and free of charge and the reservation has already been paid in full or in part, the amount paid for this will be refunded within fourteen days of confirmation of the cancellation.
In the event of cancellation within seven days prior to arrival, the cancellation fee will be deducted from the amount already paid. Any remaining balance and pre-paid amounts for non-delivered additional services will be refunded within fourteen days of the final calculation.
If the accommodation is re-let for the same period, the net income calculated in accordance with ARTICLE 6.1 will be offset. This only applies in case of cancellation within seven days. Any resulting refund will be made within fourteen days after the end of the originally booked period and the net income can be definitively established.
Refunds will in principle be made via the original payment method. If this is technically not possible, the amount will be transferred to a bank account specified and verifiable by the guest.
When booking through an external booking platform, refunds will be processed in accordance with the payment method and procedure of the platform in question. The processing time of the platform or payment service provider may be beyond the control of Bed & Breakfast Ravelin.
If the guest cancels more than seven days before the agreed arrival date, any amounts already paid will be fully refunded. The refund will be made within seven calendar days of the confirmation of the cancellation.
14. Governing Law and Final Provisions
The terms of cancellation are subject to the law of the Federal Republic of Germany.
Compulsory legal provisions for the protection of consumers remain applicable.
If a provision of these cancellation terms becomes wholly or partly ineffective or invalid, the remaining provisions shall remain in force. In place of the invalid provision, the applicable statutory provisions pursuant to § 306 BGB shall apply.
Version 1.0 - December 15, 2025