Terms and Conditions
General Terms and Conditions of Bed & Breakfast Ravelin
§1 Scope
These General Terms and Conditions apply to all reservations, agreements, and stays at Bed & Breakfast Ravelin, located in Rees-Mehr, Germany.
These General Terms and Conditions are drawn up in accordance with the provisions of the German Civil Code (Bürgerliches Gesetzbuch – BGB), particularly §§ 305 to 310 BGB regarding General Terms and Conditions.
The General Terms and Conditions become part of the agreement when the guest is informed of these terms prior to or at the time of making the reservation and agrees to their applicability.
Individual written agreements between Bed & Breakfast Ravelin and the guest take precedence over these General Terms and Conditions.
§2 Conclusion of the Agreement
The agreement is concluded once a reservation has been confirmed by Bed & Breakfast Ravelin.
Reservations can be made via the website, booking platforms, by phone, email, WhatsApp, or other reservation options offered by Bed & Breakfast Ravelin.
§3 Services and Prices
Bed & Breakfast Ravelin offers accommodation as described on the website and through affiliated booking platforms.
All prices stated are in euros (€) and include the applicable statutory VAT, unless expressly indicated otherwise.
Unless otherwise specified, breakfast, minibar consumption, charging costs for electric vehicles, and other additional services are not included in the accommodation price.
Breakfast is only available upon prior reservation due to procurement, preparation, and staffing considerations.
§3.1 Breakfast, Dinner, and BBQ
Breakfast, dinner, and BBQ are offered per person and per night of stay, exclusively by Bed & Breakfast Ravelin, and will be charged accordingly. Exceptions can be made upon request.
The availability of dinner or BBQ depends on the date of stay, occupancy, and the capabilities of Bed & Breakfast Ravelin. Dinner or BBQ is only included in the reservation when expressly confirmed by Bed & Breakfast Ravelin and bookable on the website.
Each guest participating in breakfast, dinner, or BBQ must be registered in advance and pay the applicable rate. This also applies if a guest only partially uses the respective meal.
When booking, the meal option corresponding to the guest's actual age at the time of stay should always be chosen. For children aged 3 to 5, the 'Breakfast (3-5 years)' rate should be selected if available. If the guest does not fall within this age category, the 'Breakfast from 6 years' rate should be chosen.
If different rates for adults and children are offered for dinner or BBQ, the option corresponding to the guest's actual age should also be selected.
Meal sharing between guests or with unregistered visitors is not permitted. Unregistered visitors may only participate in a meal after prior approval from Bed & Breakfast Ravelin and payment of the applicable rate.
If an incorrect age category or meal option is selected, or if more people participate in a meal than reserved, Bed & Breakfast Ravelin reserves the right to adjust the reservation and corresponding price, and charge the additional costs.
This regulation applies to both adults and children.
§3.2 Pets
Pets are only allowed with prior approval from Bed & Breakfast Ravelin.
A fee of € 10.00 per dog per night will be charged for bringing a dog.
The pet owner remains fully responsible for the animal's behavior and any damage, pollution, nuisance, or additional cleaning costs caused by it.
Any damage will be fully reimbursed by the guest.
§3.3 Visitors and Additional Stays
Receiving visitors is only permitted with prior approval from Bed & Breakfast Ravelin.
Persons who are not registered as guests are not allowed to stay overnight in the accommodation.
Violation of this rule may result in immediate termination of the stay without refund. Any additional costs will be charged.
§3.4 Exclusive Stay
Bed & Breakfast Ravelin is always rented exclusively to one group at a time.
During the stay, no other (foreign) guests will be accommodated in the accommodation.
§3.5 Electric Vehicles
Charging electric vehicles is only permitted using the charging facilities provided by Bed & Breakfast Ravelin.
Charging electric cars through household sockets, extension cables, or other non-designated facilities is not allowed. Electric cars may only be charged at the designated charging station of Bed & Breakfast Ravelin.
Electric bikes can be charged. A special charging option is available in the enclosed bike storage area.
Charging costs will be billed separately at the applicable rate, only for charging a car, charging bikes is free of charge.
Any damage to installations, buildings, or property caused by incorrect charging or improper use will be fully borne by the guest.
§3.6 Obvious Price, Offer, and Publication Errors
Despite the greatest possible care, prices, descriptions, availabilities, or other data on the website, booking platforms, advertisements, emails, or other communication channels may be incorrect due to technical failures, synchronization problems, system errors, human errors, or other unforeseen circumstances.
Obvious errors and mistakes do not bind Bed & Breakfast Ravelin.
If an obvious error occurs, Bed & Breakfast Ravelin will inform the guest as soon as possible and make a corrected proposal.
In that case, the guest has the right to cancel the reservation free of charge if they do not agree to the corrected conditions.
To the extent permitted by law, Bed & Breakfast Ravelin reserves the right to contest an incorrect statement in accordance with §119 BGB.
§4 Payment
When booking directly via the website of Bed & Breakfast Ravelin, the total price, selected extras, and applicable payment conditions are displayed before finalizing the reservation and subsequently mentioned in the booking confirmation.
Unless an advance payment or full prepayment is explicitly stated in the booking confirmation, the full amount must be paid upon arrival and before using the accommodation.
If an advance payment or full prepayment applies to a reservation, the amount due and the final payment date are indicated before finalizing the reservation and in the booking confirmation. Payment must be received within the specified period.
If a required advance payment or prepayment is not received on time, Bed & Breakfast Ravelin may grant the guest an additional payment period in writing. If payment is not made within this period, Bed & Breakfast Ravelin reserves the right to cancel the reservation. The applicable cancellation conditions and any cancellation fees remain in effect.
Costs for services booked during the stay, additional consumption, breakfast, dinner, BBQ, pets, charging an electric vehicle, or other additional facilities must be paid no later than check-out, unless otherwise agreed.
For reservations made through an external booking channel such as Booking.com or another booking platform, the payment conditions displayed by the respective channel during booking apply. For additional services booked directly with Bed & Breakfast Ravelin, their payment conditions apply.
Payment can only be made using the payment methods offered by Bed & Breakfast Ravelin during booking, in the booking confirmation, or on-site. Any bank or transaction fees charged by the guest's bank or payment service are at the guest's expense.
§4.1 Additional Services
Costs for additional services, including but not limited to breakfast, dinner, BBQ, minibar consumption, charging costs for electric vehicles, pets, and other extras, must be paid no later than departure.
§5 Arrival and Departure
Check-in is possible between 3:00 p.m. and 10:00 p.m., unless otherwise agreed in writing.
Check-out must take place no later than 11:00 a.m. Guests are requested to notify Bed & Breakfast Ravelin in advance of any late arrivals.
§6 Use of the Accommodation
The guest must handle the accommodation, inventory, and facilities with care.
Smoking is only permitted at designated outdoor locations. Causing excessive noise, organizing parties or events, using drugs, or engaging in other activities that are contrary to the law, public order, or house rules is not allowed.
The guest is liable for all damage caused during the stay by themselves, fellow guests, visitors, or pets.
§7 Liability
Bed & Breakfast Ravelin is only liable for damage resulting from intent or gross negligence, unless mandatory legal provisions stipulate otherwise.
Liability for loss, theft, or damage to guests' property is excluded, unless caused by intent or gross negligence.
The statutory liability regulations of German law remain unaffected.
§8 Force Majeure
Force majeure refers to any circumstance beyond the reasonable control of Bed & Breakfast Ravelin that makes performance of the agreement temporarily or permanently impossible.
This includes, but is not limited to, natural disasters, extreme weather conditions, fire, power outages, pandemics, government measures, strikes, technical failures, and other unforeseen circumstances.
In case of force majeure, Bed & Breakfast Ravelin may suspend, modify, or terminate the agreement in whole or in part without liability for damages, to the extent permitted by law.
§9 Data Protection
Personal data is processed in accordance with the applicable provisions of the General Data Protection Regulation (GDPR/DSGVO) and the separate privacy policy of Bed & Breakfast Ravelin.
The current privacy policy is available on the website and forms an integral part of the agreement.
§10 Governing Law and Final Provisions
All reservations, agreements, and stays at Bed & Breakfast Ravelin are governed by the laws of the Federal Republic of Germany.
Mandatory provisions for the protection of consumers that apply under the law of the country where the consumer has their habitual residence remain unaffected by this choice of law.
If a provision of these General Terms and Conditions does not become part of the agreement or is invalid, the remainder of the agreement remains in effect.
In place of the non-included or invalid provision, the applicable statutory provisions shall apply in accordance with §306 BGB.
To the extent permitted by law, the competent court at the registered office of Bed & Breakfast Ravelin has jurisdiction over disputes arising from the agreement.
§10.1 Acceptance of Terms
By making a reservation, the guest declares that they have taken note of and agree to these General Terms and Conditions, the House Rules of Bed & Breakfast Ravelin, the Privacy Policy of Bed & Breakfast Ravelin, and the separately published Cancellation Policy of Bed & Breakfast Ravelin.
These documents form an integral part of each reservation and agreement.